Should you wish to return the goods for a refund the packaging must be as received with the product un-opened and ready for us to re-sell.
In the UK consumers have a legal right to a full refund for faulty, not-as-described, or unfit-for-purpose goods within 30 days under the Consumer Rights Act 2015
The customer must inform the company by email or telephone within 14 days of receiving the item that they want to return it. The customer then has another 14 days to return it and the company has 14 days upon receiving the goods to refund the money. Refunds are typically made within two days of receiving the goods. Technically the whole process could take a maximum of 42 days.
To complete your return, we require a receipt or proof of purchase. It is also advised to return the goods using recorded delivery to assure the goods have returned to and signed for at our office.
All Damages, cancellations & Returns must be notified via e-mail or telephone within 14 days of receipt of the product.
To start a return, you can contact us at info@cbdcreamshop.co.uk with your order number, name and address or call 0333 123 1153.
Please send goods that need to be returned to: CBD cream shop. Daniel Davies, 9 Gelli Glas, Narberth, Pembrokeshire, SA67 7FJ, UK.
Damaged Goods or Products
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Typically, we will aim to send a replacement product to you as quickly as possibly and also arrange for the damaged good to be collected and returned to our office where we will pay the postage.
We require a photo or video of the damage and the shipping packaging. Once verified, we will offer a free replacement or a full refund, including shipping costs. While we often do not require the damaged item to be returned, we reserve the right to request it back at our expense
Please note we only offer a full refund including postage if goods are defective, damaged or lost in the post.
If you have returned the goods because you simply changed your mind we will refund the cost of the product but not the postage which refers to the order you made which included the postage. For example if you ordered a product at £30 and postage was £2 totalling £32, then we will only refund £30 in the case of you returning the goods because you changed your mind.